Sympathy vs. Empathy
Be sympathetic to your patients but if you are empathetic it can become very tiring.
Less talk the better
Is there a lot of unnecessary chat in your office? Too much chat can ruin productivity.
Accept defeat gracefully
How you accept rejection can have a huge effect on your practice.
Overcoming objections (part 2)
Overcoming objections is a losers game. Don’t play it. Here is the alternative.
Presentation really matters
Success in case presentation is a matter of the right presentation.
The paradox of power (2)
Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.