How much is enough?
Is bigger better? Will having more make you happier or more successful?
A surprising observation
Sometimes people behave in the opposite of the way that is rational.
Do you know your running cost?
Knowing your running cost per hour helps you plan, set fees and allocate resources.
Don’t be a curmudgeon
Be very careful not to constantly criticise patients. If you absolutely must criticise do it with some praise first.
Advice for young dentists
What’s the best thing to do at the start of your career? Get out of your comfort zone.
Sometimes you learn a lot from mistakes…
We all hate to make mistakes but if you are open to learning, mistakes can be your best teacher.
Cart before the horse
There is a proper order for diagnosis and treatment discussion. Violate it at your peril.
Pricing your services
Dentists are generally much more sensitive about the price of their services than their patients.
Sympathy vs. Empathy
Be sympathetic to your patients but if you are empathetic it can become very tiring.
Less talk the better
Is there a lot of unnecessary chat in your office? Too much chat can ruin productivity.
Accept defeat gracefully
How you accept rejection can have a huge effect on your practice.
Overcoming objections (part 2)
Overcoming objections is a losers game. Don’t play it. Here is the alternative.