Running a formerly great practice into the ground. A cautionary tale.

You may need fewer new patients than you think.

A simple change to your new patient form can meaningfully improve case acceptance from the very first visit.

An end-of-year reflection on a useful and motivating quotation.

Occasionally you have a realisation that is so important that it changes everything.

Dental materials aren’t expensive. Your time is expensive. Stop penny pinching.

Some dentists invest huge time and effort “educating” patients. Is this worthwhile, or is it a fool’s errand.

Task saturation — being overwhelmed at work — impairs judgment and increases error. Here's how to recognise it and what to do when it hits.

What have you done recently to make your job more pleasant and less stressful?

You will never find anything that 100% of patients like. Stop looking for perfect solutions.

Is bigger better? Will having more make you happier or more successful?

Sometimes people behave in the opposite of the way that is rational.