IDEAS WORTH THINKING ABOUT
Insights & Deep Dives.
Practical thinking on case acceptance and efficiency. Select articles by length or topic.
Are your fees too low?
Dentists are generally much more sensitive about the price of their services than their patients.
A right to know
Many dentists don't show all patients ideal treatment. That's not protecting them — it's a disservice dressed up as kindness.
Sympathy vs. Empathy
Be sympathetic to your patients but if you are empathetic it can become very tiring.
The less you have to talk the better
Is there a lot of unnecessary chat in your office? Too much chat can ruin productivity.
How to lose a patient gracefully
How you handle rejection can have a lasting effect on your practice. A short, direct guide to accepting a no with grace.
Overcoming objections (part 2)
Overcoming objections is a losers game. Don’t play it. Here is the alternative.