Patients notice when you soften the truth even when you mean well. It makes them doubt you.

When explaining treatment to patients, a simple question can boost trust enormously.

Lunchtime in a dental office should be for relaxing, not writing treatment notes. Doctors need to delegate.

Trying to keep costs down may be damaging your productivity. If a material will make you more efficient, buy it!

We all like to feel we are progressing. How do you take your practice to the “next level”?

Not every patient will say yes. Here's how to handle rejection gracefully — and why it matters more than you think for the long-term health of your practice.

Occasionally you have a realisation that is so important that it changes everything.

Discovering an unexpected crack is one thing. Communicating it to a patient who feels nothing and getting them to act is another challenge entirely.

It’s possible that you have been undercharging.

Treatment discussion need to be short. Really short.

Problems will happen. It’s how you deal with them that makes all the difference.

Dental school teaches you how to fix teeth but doesn’t teach you how to run a profitable business.