Task saturation — being overwhelmed at work — impairs judgment and increases error. Here's how to recognise it and what to do when it hits.

New patients are like gold. Yet a simple, easily-avoided blunder at the first visit can undo everything before the relationship even begins.

What have you done recently to make your job more pleasant and less stressful?

You will never find anything that 100% of patients like. Stop looking for perfect solutions.

Is bigger better? Will having more make you happier or more successful?

What do you do if the patient flips out about the cost of treatment?

Sometimes people behave in the opposite of the way that is rational.

Knowing your running cost per hour helps you plan, set fees and allocate resources.

Constantly criticising patients — even gently — damages the trust that case acceptance depends on. Here's a better approach.

What’s the best thing to do at the start of your career? Get out of your comfort zone.

We all hate to make mistakes but if you are open to learning, mistakes can be your best teacher.

There is a proper sequence for diagnosis and treatment discussion. Violate it — even unintentionally — and case acceptance suffers.