Overcoming objections is a losers game. Don’t play it.

Success in case presentation is a matter of the right presentation.

How long since you tried out something new in your practice?

Have you found new and better ways to do things in the past 90 days?

One of my favorite productivity tips is so very simple.

Over-explaining is one of the most common communication errors in dentistry. It feels thorough — but it often makes things worse.

Do you have a checklist for communicating with patients?

Patients often arrive with two unrealistic expectations. Addressing these early transforms how they respond to your treatment recommendations.

Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.

Paradoxically, the harder you push, the more likely you are to meet resistance.

The transfer of trust when you buy a practice is very important.

What to do when a patient asks for antibiotic prophylaxis.