Training staff without being bossy or demanding.

Greeting people well can make a very powerful impression.

How can you motivate patients in an effective manner?

Vague advice feels kinder but leads to worse outcomes. Patients need clear, direct guidance — and they trust dentists more for giving it.

Is getting more new patients the solution to all our problems? Maybe not.

How much of what we do in the dental office is unnecessary? Can we cut the BS?

Is it ever Ok to throw a colleague “under the bus”?

When do you talk about risk factors with a patient?

What happens to your practice when you go on holidays?

There are two types of dental practice and they each have different needs.

Should you walk the patient out to reception at the end of their appointment?

Sometimes with communication, the harder you try the worse it gets.