Assuming that you know what a patient can afford is a road to disaster. Patients deserve better.

So often dentists find it difficult to have a fee discussion with patients, especially when the fee is large.

When was the last time you practiced and improved your skills?

A couple of days ago I needed to have a prescription filled at a pharmacy. As I was out walking I came across a pharmacy in a quiet area...

Do you ever tell your patients off? Maybe that is not such a good idea.

Is there a behaviour that can guarantee your success? Yes there is.

There is a common statistic that you should not track. It is unhelpful, even damaging to your success.

You are doing the patient (and your practice) a disservice by cleaning their their teeth on the first visit.

I'm surprised whenever I hear a dentist works without magnification. Boy, are they ever missing out!

Covid-19 has changed everything with how your greet patients. The old rules no longer apply.

Every practice occasionally gets complaints. How you handle them is vital.

Going above and beyond with infection control impresses patients.