Occasionally you have a realisation that is so important that it changes everything.

Discovering an unexpected crack is one thing. Communicating it to a patient who feels nothing — and getting them to act — is another challenge entirely.

It’s possible that you have been undercharging.

Treatment discussion need to be short. Really short.

Problems will happen. It’s how you deal with them that makes all the difference.

Dental school teaches you how to fix teeth but doesn’t teach you how to run a profitable business.

Staff need to give patients the same treatment explanations the dentist does. Inconsistency quietly destroys case acceptance.

Understaffing is one of the most common and most costly efficiency problems in dental practice. Here's how to recognise it and fix it.

The first few years after graduation are difficult. Here are some suggestions to help you.

Never pressure patients into treatment. It is counter-productive and dangerous.

Constantly experimenting with new ideas is a way you can make big progress in your practice.

Great systems make your life easy and can make your patients say “wow”.