Do you have a plan B for communicating with patients when plan A is not working?

Should you be a preferred provider? It's a decision only you can make but if you decide not to then own the decision.

How much attention do your patients deserve? 100%? 90%? 50%? The more the better I say.

Part 2. None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

Not every client in your practice will be "ideal" but it's good to recognise one when they turn up.

Assuming that you know what a patient can afford is a road to disaster. Patients deserve better.

So often dentists find it difficult to have a fee discussion with patients, especially when the fee is large.

When was the last time you practiced and improved your skills?

A couple of days ago I needed to have a prescription filled at a pharmacy. As I was out walking I came across a pharmacy in a quiet area...

Do you ever tell your patients off? Maybe that is not such a good idea.

Is there a behaviour that can guarantee your success? Yes there is.

There is a common statistic that you should not track. It is unhelpful, even damaging to your success.

You are doing the patient (and your practice) a disservice by cleaning their their teeth on the first visit.

Covid-19 has changed everything with how your greet patients. The old rules no longer apply.

Every practice occasionally gets complaints. How you handle them is vital.