Dr Mark Hassed 7/11/26 Dr Mark Hassed 7/11/26

Variable fee levels

Most patients in my practice paid the same fees. But what about the ones who gave me a knot in my stomach before they even arrived?

Dr Mark Hassed 26/9/26 Dr Mark Hassed 26/9/26

Be a blank slate

A patient wanted to tell me what another dentist had recommended. I stopped her. I wanted to give her a genuinely independent second opinion.

Dr Mark Hassed 24/9/26 Dr Mark Hassed 24/9/26

A closing question

You’ve explained the treatment options and asked for a decision. What you do next matters. In fact it’s vital.

Dr Mark Hassed 22/9/26 Dr Mark Hassed 22/9/26

If you must speak…

Saying more doesn’t always help patients trust you. I share a simple communication rule that keeps conversations on track, even during a busy day.

Dr Mark Hassed 22/9/26 Dr Mark Hassed 22/9/26

Listen without judgement

Correcting a patient too quickly can make them more resistant. I share a simple listening habit that creates space for a different treatment conversation.

Dr Mark Hassed 22/9/26 Dr Mark Hassed 22/9/26

Being right isn’t enough

A correct diagnosis can still leave a patient feeling unheard. Taking time to listen, examine and explain helps turn clinical confidence into patient trust.

Dr Mark Hassed 20/9/26 Dr Mark Hassed 20/9/26

Buy the best

Quality dental hand instruments cost little over their working life, yet can make every procedure easier, more consistent and far more enjoyable.

Dr Mark Hassed 20/9/26 Dr Mark Hassed 20/9/26

Showing x-rays to patients

Showing patients their x-rays may feel persuasive, but images they cannot interpret often create confusion, uncertainty and resistance instead of trust.

Dr Mark Hassed 20/9/26 Dr Mark Hassed 20/9/26

Talking and working

Talking while performing treatment feels harmless, but divided attention reduces clinical accuracy, slows your work and undermines a patient’s confidence.