IDEAS WORTH THINKING ABOUT

Insights & deep dives.

Practical thinking on case acceptance and efficiency.

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Case acceptance

Efficiency

Dr Mark Hassed 30/1/24 Dr Mark Hassed 30/1/24

You can learn a lot from mistakes

We all hate to make mistakes but if you are open to learning, mistakes can be your best teacher.

Dr Mark Hassed 15/1/24 Dr Mark Hassed 15/1/24

There is a proper sequence for diagnosis and treatment discussion. Violate it — even unintentionally — and case acceptance suffers.

Dr Mark Hassed 18/12/23 Dr Mark Hassed 18/12/23

Dentists are generally much more sensitive about the price of their services than their patients.

Dr Mark Hassed 28/11/23 Dr Mark Hassed 28/11/23

Many dentists don't show all patients ideal treatment. That's not protecting them — it's a disservice dressed up as kindness.

Dr Mark Hassed 17/10/23 Dr Mark Hassed 17/10/23

How you handle rejection can have a lasting effect on your practice. A short, direct guide to accepting a no with grace.

Mark Hassed 9/10/23 Mark Hassed 9/10/23

Communicational mistakes have been made in The Voice campaign.

Mark Hassed 27/7/23 Mark Hassed 27/7/23

What do you do when a patient says “That’s a lot of money!”

Mark Hassed 21/7/23 Mark Hassed 21/7/23

Overcoming objections is a losers game. Don’t play it. Here is the alternative.

Mark Hassed 6/6/23 Mark Hassed 6/6/23

Overcoming objections is a losers game. Don’t play it.

Mark Hassed 28/5/23 Mark Hassed 28/5/23

Success in case presentation is a matter of the right presentation.

Dr Mark Hassed 20/4/23 Dr Mark Hassed 20/4/23

Over-explaining is one of the most common communication errors in dentistry. It feels thorough — but it often makes things worse.

Mark Hassed 9/4/23 Mark Hassed 9/4/23

Do you have a checklist for communicating with patients?