Many dentists don't show all patients ideal treatment. That's not protecting them — it's a disservice dressed up as kindness.

Be sympathetic to your patients but if you are empathetic it can become very tiring.

How you handle rejection can have a lasting effect on your practice. A short, direct guide to accepting a no with grace.

Communicational mistakes have been made in The Voice campaign.

What do you do when a patient says “That’s a lot of money!”

Overcoming objections is a losers game. Don’t play it. Here is the alternative.

Overcoming objections is a losers game. Don’t play it.

Success in case presentation is a matter of the right presentation.

Over-explaining is one of the most common communication errors in dentistry. It feels thorough — but it often makes things worse.

Do you have a checklist for communicating with patients?

Patients often arrive with two unrealistic expectations. Addressing these early transforms how they respond to your treatment recommendations.

Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.