Patients often arrive with two unrealistic expectations. Addressing these early transforms how they respond to your treatment recommendations.

Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.

Paradoxically, the harder you push, the more likely you are to meet resistance.

Greeting people well can make a very powerful impression.

How can you motivate patients in an effective manner?

Vague advice feels kinder but leads to worse outcomes. Patients need clear, direct guidance — and they trust dentists more for giving it.

Is getting more new patients the solution to all our problems? Maybe not.

Is it ever Ok to throw a colleague “under the bus”?

When do you talk about risk factors with a patient?

Sometimes with communication, the harder you try the worse it gets.

Is 100% case acceptance an achievable or desirable goal? That depends…

Effective staff meetings are vital to running a successful dental office.