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Are we all on the same page?

Staff need to be trained to all give the same treatment explanations to patients.

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Advice for recent graduates

The first few years after graduation are difficult. Here are some suggestions to help you.

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Never pressure patients into treatment. It is counter-productive and dangerous.

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Constantly experimenting with new ideas is a way you can make big progress in your practice.

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Great systems make your life easy and can make your patients say “wow”.

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Running a formerly great practice into the ground. A cautionary tale.

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You may need fewer new patients than you think.

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A simple and important change to your new patient form will make a big difference.

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Be very careful not to constantly criticise patients. If you absolutely must criticise do it with some praise first.

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Talking constantly may be comforting but there are a time when you are much better off being quiet.