Dr David Moffet
One-day masterclass on
patient connection and practice growth
RACV Club, Melbourne
16 May 2026
Dr Mark Hassed
Beyond the Drill: Elevating Dental Success Through Communication & Care
Join two of Australia’s most experienced private practice dentists for a transformative one-day seminar designed to help you grow your practice and delight your patients. With over 70 years of combined experience, Dr Mark Hassed and Dr David Moffet know what it takes to succeed in dentistry — and now they’re sharing their proven strategies with you.
Dr Hassed will show you how to explain treatment in ways patients quickly understand and accept, while Dr Moffet will reveal the secrets of exceptional customer service that keep patients loyal and attract new ones. Together, they’ll equip you with practical tools to boost case acceptance, enhance patient satisfaction, and drive sustainable growth.
Held at the prestigious RACV Club, Bourke Street, Melbourne, this full-day seminar (9:00am–5:00pm) includes interactive sessions and a comprehensive workbook to help you capture insights and apply them immediately in your practice.
Don’t miss this opportunity to elevate your communication, refine your service, and take your dental practice to the next level.
Beyond the Drill: Elevating Dental Success Through Communication & Care |
Beyond the Drill: Elevating Dental Success Through Communication & Care |
Have you ever had any of these problems?
Dr Hassed will give you the solutions to these problems:
Often having patients who say “I’ll think about it.” leading to staff confusion and unnecessary follow ups.
Stressing out over a case presentation where you find yourself hiding out in the lab rather than facing the patient.
Under-diagnosing because you’re afraid of the patient’s reaction. What if they ask me why I’m so expensive?
Taking too long with case discussions which leads on to high practice overheads due to wasted time.
Sitting in front of a patient and not knowing what to say next. You know what they need but how do you tell them?
Struggling with presenting the fee (especially for large cases) because it makes you uncomfortable to say large fees.
Getting bogged down during case presentation with endless questions from the patient.
Losing patients to the dentist down the street even though you did your best and and showed the patient a great treatment plan.
And, many more…
Dr Moffet will give you the solutions to these problems:
Do you and your team struggle getting patients into your appointment book when you want them?
Do you wish that every patient would look forward to their appointments and keep them instead of making excuses for not booking in with you?
Do you continually give discounts on your dental work, and wish that you could stop?
Are you sick of being told that your fees are high, when you know that you’re nowhere near the most expensive dentist in town?
Do you turn into a blubbering mess when your patients ask if they can “pay off” their dental treatment?
Are you constantly sweating on your dental lab having your jobs there on time?
Is your “standby list” not worth the paper it’s written on?
Are patients continually “slipping through the cracks” and disappearing from your practice, never to be seen again?
Are you and your team insulting your patients and you don’t even know it?
And, many more…
But, this seminar is not just about finance.
Imagine an easier life...
"Imagine having an office that practically runs itself. An office where you walk in every morning with a smile on your face because you know you will be doing high quality dentistry on appreciative patients."
Here are some of the things you will learn…
Dr Hassed will teach you:
The ideal sequence to present any type of case.
How to get immediate rapport.
A rock-solid checklist for explaining treatment to patients.
How to say things in a way patients understand straight away.
How to make patients aware of the seriousness of their problems.
Why longer isn’t better when it comes to case presentation.
Things not to say to a dental patient.
Why pressuring patients is not just ineffective but also dangerous.
Precisely how many treatment options to offer a patient.
How to present expensive treatment without alienating patients.
How to make complex case discussions stress free.
23 case acceptance errors dentists often make and how to avoid them.
How to present major cases in 2 minutes and get acceptance.
How and when to transfer risk so you don’t get left holding the bag if something fails.
How and when to present the fee.
How to avoid painful rejection and confrontation.
Keeping patients in the practice and not losing them to the dentist down the street.
Why discounting is harmful and how to avoid it.
Making case acceptance totally routine and stress free.
And, much more...
Dr Moffet will teach you:
The first thing to say to every New Patient attending for a “specific tooth” appointment when you look at their “area of concern”.
What to say to every patient to let them feel that they are in control of the appointment, when in reality you’re leading them to exactly where they need to be.
The three words that work wonders in every part of your dental office, from the front door to the treatment room, and even in the steri-bay.
What to tell every patient to make sure they keep their next appointment.
Paul Keating’s lesson that helped me to stop discounting.
The four words you should always say, that help patients like you better.
George Costanza’s lesson that helped my dental practice grow 2833% in 24 years.
The three most important things your receptionist needs to say to callers who are phoning to cancel or reschedule appointments
Why rules and signs are such a bad idea
Does your dental receptionist need to have been a dental assistant? Or not?
The Purple Cow Wow Principles to always live by.
I’ll teach you the three types of discount, and which ones you should never give.
And, much more...