Occasionally you have a realisation that is so important that it changes everything.

Dental materials aren’t expensive. Your time is expensive. Stop penny pinching.

Some dentists invest huge time and effort “educating” patients. Is this worthwhile, or is it a fool’s errand.

Come along to The Art of Case Acceptance and The Art of Efficient Dentistry in Perth on 30-31 August.

Have you ever been overwhelmed at work? It can cause you to make bad decisions.

New patients are like gold. Why make a simple, easily-avoided blunder at the first visit?

What have you done recently to make your job more pleasant and less stressful?

You will never find anything that 100% of patients like. Stop looking for perfect solutions.

Is bigger better? Will having more make you happier or more successful?

What do you do if the patient flips out about the cost of treatment?

Sometimes people behave in the opposite of the way that is rational.

Knowing your running cost per hour helps you plan, set fees and allocate resources.

Be very careful not to constantly criticise patients. If you absolutely must criticise do it with some praise first.

What’s the best thing to do at the start of your career? Get out of your comfort zone.

We all hate to make mistakes but if you are open to learning, mistakes can be your best teacher.

There is a proper order for diagnosis and treatment discussion. Violate it at your peril.

When is the best time to make changes in your dental practice?

Dentists are generally much more sensitive about the price of their services than their patients.

Many dentists do not show all their patients ideal treatment.

Be sympathetic to your patients but if you are empathetic it can become very tiring.