Over-explaining is one of the most common communication errors in dentistry. It feels thorough — but it often makes things worse.

Greeting people well can make a very powerful impression.

How can you motivate patients in an effective manner?

Is getting more new patients the solution to all our problems? Maybe not.

Is it ever Ok to throw a colleague “under the bus”?

When do you talk about risk factors with a patient?

Sometimes with communication, the harder you try the worse it gets.

Effective staff meetings are vital to running a successful dental office.

Do you have a genuinely authentic website or is it a generic one?

The difference between success and failure can be very fine. How do you tilt the odds in your favour?

Talking constantly may be comforting but there are a time when you are much better off being quiet.

Discounting attracts the wrong patients, scares away the right ones, and makes your loyal regulars quietly furious. Four reasons to hold your fees firm.

Do you need a niche or is it better to do a little bit of everything?

What do you do when a patient comes to you for a second opinion?

What is the simplest and easiest way to built trust with patients?

One of the hallmarks of dentists who talk too much is that they get lots of questions from patients, many of which are completely irrelevant.