Patients are doing you a favour when they choose your office. Do you show your gratitude?

Do you have a plan B for communicating with patients when plan A is not working?

Should you be a preferred provider? It's a decision only you can make but if you decide not to then own the decision.

Staff members who focus on the outcome ("performers") are worth their weight in gold.

How much attention do your patients deserve? 100%? 90%? 50%? The more the better I say.

Part 2. None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

Not every client in your practice will be "ideal" but it's good to recognise one when they turn up.

Assuming that you know what a patient can afford is a road to disaster. Patients deserve better.

So often dentists find it difficult to have a fee discussion with patients, especially when the fee is large.

Many dentist like to "educate" patients about the technical details of treatment but is this desirable or counterproductive?

So many of my colleagues suffer from a sore neck or a bad back. Is there a way of practicing dentistry that takes less of a toll on your body?

You want good quality clinical notes and you also want to be efficient. How do you blend those goals?

Hopefully lab work not fitting is very rare problem for you but when it happens how do you handle it?

Decision fatigue is a real thing in dental practice. How can you stay in control and continue to make good decisions even at the end of a long day?

Paradoxically, the dentists who run around their office all day are often the least productive.

When was the last time you practiced and improved your skills?

A couple of days ago I needed to have a prescription filled at a pharmacy. As I was out walking I came across a pharmacy in a quiet area...

Do you ever tell your patients off? Maybe that is not such a good idea.

Is there a behaviour that can guarantee your success? Yes there is.