Trying to control patients

case acceptance
Written By Dr Mark Hassed

I so often get questions from dentists along these lines: "Patients are doing X. How do I stop them?"

The dentists usually want a few magic words they can say that will force the patient to act in a certain way.

Typical examples are:

  • "Patients want to get their dentistry done in Thailand. How do I stop them?"

  • "Patients want to go to a technician for their denture. How do I stop them?"

  • "Patients want their teeth pulled out. How do I stop them?"

The simple answer to all these questions is to stop trying to control patients. Trying to control people and force them into a course of action is futile, frustrating and possibly immoral. Adults need to make their own decisions without coercion.

Attempting to control people is also counter productive from another viewpoint.

It's paradoxical but, the more you try and steer people, the less likely they are to be steered. And, the more you respect people's right to make their own decisions, the more likely they are to accept your advice.

So, if you ever find yourself wondering how to control patients, stop. Back it down a few notches and remember that your job is to listen then offer considered, unbiased advice.But, ultimately, whether they accept that advice is not something you can (or should) control.

Dr Mark Hassed

After 35 years in private practice and more than 20,000 crowns, Mark Hassed now helps dentists do what he spent decades figuring out himself — communicate better, work more efficiently and enjoy the job again. He teaches practical systems that increase case acceptance, reduce stress, and lift productivity across the whole team.

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