Hick's Law

case acceptance

23 Jan

Many dentists tell me that, when they discuss treatment with patients, the common end result is that the patient says that they will "go home and think about it.

"There are a couple of possible explanations.One is that they are being way too verbose and technical in their treatment explanations. The patient simply cannot understand what the dentist is saying. Another is that the dentist is violating Hick's Law.

Hick's Law says that the more options you give people the harder it is for them to make a decision. In graph from it looks like this:

At a certain point — usually 3 options — the patient reaches a state called "Decision paralysis". They cannot work out the correct decision so they become paralysed and simply stop thinking.

If you are hearing a lot of patients say to you "I need to go home and think about it." maybe you're violating Hick's Law.

Dr Mark Hassed

After 35 years in private practice and more than 20,000 crowns, Mark Hassed now helps dentists do what he spent decades figuring out himself — communicate better, work more efficiently and enjoy the job again. He teaches practical systems that increase case acceptance, reduce stress, and lift productivity across the whole team.

Hick's Law

Throw 'em in at the deep end

The majority is always wrong

The Relaxed Dentist