What do you do when a patient says “That’s a lot of money!”

Overcoming objections is a losers game. Don’t play it. Here is the alternative.

How do you mange things when you are running late?

Overcoming objections is a losers game. Don’t play it.

Success in case presentation is a matter of the right presentation.

How long since you tried out something new in your practice?

Have you found new and better ways to do things in the past 90 days?

One of my favorite productivity tips is so very simple.

Over-explaining often makes things worse, not better.

Do you have a checklist for communicating with patients?

Patients often come in with two unrealistic expectations.

Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.

Paradoxically, the harder you push, the more likely you are to meet resistance.

The transfer of trust when you buy a practice is very important.

What to do when a patient asks for antibiotic prophylaxis.

Training staff without being bossy or demanding.

Greeting people well can make a very powerful impression.

How can you motivate patients in an effective manner?

Is you advice to patients clear and unambiguous?

Is getting more new patients the solution to all our problems? Maybe not.