A couple of days ago I needed to have a prescription filled at a pharmacy. As I was out walking I came across a pharmacy in a quiet area...

Do you ever tell your patients off? Maybe that is not such a good idea.

Is there a behaviour that can guarantee your success? Yes there is.

There is a common statistic that you should not track. It is unhelpful, even damaging to your success.

You are doing the patient (and your practice) a disservice by cleaning their their teeth on the first visit.

I'm surprised whenever I hear a dentist works without magnification. Boy, are they ever missing out!

There is an answer to the biggest annoyances that we face.

Covid-19 has changed everything with how your greet patients. The old rules no longer apply.

Every practice occasionally gets complaints. How you handle them is vital.

Clutter causes confusion and makes you less efficient. Get rid of it.

Going above and beyond with infection control impresses patients.

Are you providing reactive dental care or proactive dental care?

Being efficient involves planning but the payoffs are huge. Part 6.

Being efficient involves planning but the payoffs are huge. Part 5.

Lesson from the collapse of George Calombaris's restaurant empire.

Being efficient involves planning but the payoffs are huge. Part 4.

Being efficient involves planning but the payoffs are huge. Part 3.

Being efficient involves planning but the payoffs are huge. Part 2.

Being efficient involves planning but the payoffs are huge.

What not to do when you are quoting a fee.