Being impatient can cost you lost patients. Better to keep them in the practice.

Your front desk person can ask a simple, low pressure question that can sharply increase you patient flow.

Never die wondering. If you ask patients about good treatment you will be amazed how often the answer is "Yes".

If patients like you they are more likely to accept treatment recommendations. How do you make them like you?

Dragged through a hedge backwards is not the look you want to have down at the office.

Patients are doing you a favour when they choose your office. Do you show your gratitude?

Do you have a plan B for communicating with patients when plan A is not working?

Should you be a preferred provider? It's a decision only you can make but if you decide not to then own the decision.

How much attention do your patients deserve? 100%? 90%? 50%? The more the better I say.

Part 2. None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

Not every client in your practice will be "ideal" but it's good to recognise one when they turn up.

Covid-19 has changed everything with how your greet patients. The old rules no longer apply.

Every practice occasionally gets complaints. How you handle them is vital.

Going above and beyond with infection control impresses patients.